v1.1 – updated 16-JULY-2025
Commercial-Refrigeration aims to adhere to the requirements of the (‘GDPR’) General Data Protection Regulation, relating to the processing of personal data in manual and electronic records.
Personal Data is information that relates to an identifiable person who can be directly or indirectly identified from that information. We may collect the following information:
• Name
• Records of communications with our team regarding the products and services we offer
• Records of deliveries we have made to you
• Other information relevant to customer surveys and/or offers
• Contact information including email address
• Demographic information such as postcode, preferences and interests
It may also include information containing an individual’s racial or ethnic origin, trade union membership, physical or mental health, and criminal records.
Our commitment requires that personal data must be processed in line with the following basic data protection principles:
• It will be adequate, relevant and limited to what is necessary for the purposes of processing;
• It will be collected for a specific, explicit, and legitimate purpose
• It will be processed fairly, lawfully and in a transparent manner;
• It will no be kept for longer than necessary for its given purpose;
• It will be processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures;
• It will be up to date and accurate. Every reasonable effort will be made to ensure that inaccurate data is rectified or erased without delay
• It will comply with the relevant GDPR procedures for international transferring of personal data
This includes where third parties (Data Processor) process data on behalf of Commercial-Refrigeration security and privacy policy sets out how we use and securely protect any information that you provide us when you use this website. We are committed to making sure that your privacy is protected at all times.
Should we require you to provide us with information that you can be identified with, you can rest assured that it will only be used in accordance to the policy set out below.
TRANSFER AND DATA STORAGE
Whether stored manually or electronically, personal data will be secure as far as practicable. Commercial-Refrigeration aims to ensure that manual files holding personal data are securely held with locks and only those who should have access retain the key, In the case of computerised records Commercial-Refrigeration will ensure that strong passwords are established to limit unauthorised access and all laptops that are taken off site will contain necessary information only. Encrypted systems might be used where necessary. Data will not be held for longer than necessary. Arrangements for the secure disposal of both paper and electronic records have been established.
Personal Data shall be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
DATA DISCLOSURE
Commercial-Refrigeration will only disclose information when an individual has provided their express consent, where we are legally obliged to do so or when there is a business requirement to disclose data that is within the remit of the legislation e.g. any employee benefits operated by third parties, for statutory payment purposes, for HR management and administration and so forth.
We treat all data carefully and do not disclose personal data to unauthorised persons unless there is some other legal justification.
We check email addresses and fax numbers carefully before sending any information. If an email or fax containing sensitive material is sent to the wrong address, we will inform management immediately.
Those who have access to secure documents will be subject to a strict confidentiality clause in their statement of Main Terms and Conditions of Employment. Any Individual discovered to be in breach of confidentiality, data protection or common decency with regards to documentation will face disciplinary action.
SUBJECT ACCESS REQUESTS
Commercial-Refrigeration will respond to a request without delay. Access to data will be provided, subject to legally permitted exceptions, within one month as a maximum. This may be extended by a further two months where requests are complex or numerous.
You must inform Commercial-Refrigeration immediately if you believe that the data is inaccurate, either as a result of a subject access request or otherwise. Commercial-Refrigeration will take immediate steps to rectify the information.
You have the right to be informed whether Commercial-Refrigeration processes personal data relating to you and to access such data by submitting a written request to the management.
You will not be charged for the supply of data unless the request is manifestly unfounded, excessive or repetitive, or unless a request is made for duplicate copies to be provided to third parties.
You have a right to access your information, if you would like to request a copy of your information or would like to change the information we hold about you or if you receive marketing information from us which I you prefer not to receive in future please contact us a victoria@commercial-refrigeration.uk
BREACH NOTIFICATION
If a data breach is likely to a result in a risk to the rights and freedom of individuals, it must be reported to the Information Commissioners Office (ICO) within 72 hours of Commercial-Refrigeration becoming aware of it. As such, any breaches will be reported to a member of management immediately,
If the breach is sufficient to warrant notification to the public Commercial-Refrigeration will arrange this without delay.
Individuals will be informed directly if the breach is likely to result in a high risk to the rights and freedoms of that individual.
Security
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers. We don’t store our customer’s financial information.
What personal information do we collect from the people that visit our or website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
We will not release your Personal Information to any company outside of Commercial-Refrigeration for mailing or marketing purposes. We don’t store Credit/Debit Card or any other kind of financial information in our database. How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
Do we use ‘cookies’?
Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google AdSense Advertising on our website.
Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
We have implemented the following:
• Remarketing with Google AdSense
• Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Opting_Out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
If users disable cookies in their browser:
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. For example, turning cookies off will cause the website you are purchasing from to forget what is in your shopping cart.
However, you can still place orders over the telephone by contacting customer service.
Userbility
To enable us to improve the user experience of our website and ensure our content is more informative and relevant to you, we use a third party software which captures mouse movements, pages clicked and certain key strokes. The technology does not capture any sensitive information such as credit card details, passwords etc.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy you may contact us.